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It was delayed in May, promised it would arrive in late June. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. I bought chairs over 9 months ago. Customer Service Associate Job in Conover, NC at Arhaus Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. After the third time, the concierge suggested that I return the chairs and chose new ones. We purchased this table a year. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. As we walked through the showreom we saw so many things that we loved! Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. It was a custom piece so it took quite some time to come in (which was expected). Be ready with your credit card. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. I went in today and found a floor sample chandelier. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. So i called Daniel and told him about this and he said he will call me back. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. . Delete In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. We bought large amounts of furniture from Arhous. Your experience can help others make better choices. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The prices are very competitive and the staff is stellar! I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Customer service's response was that normal wear is not covered. A The phone number for Arhaus is: (913) 663-0250. Would definately recommend the store and their delivery again! It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. It's simply frustrating dealing with people that work at arhaus. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! After visiting nearly every furniture store in San Diego we stopped by Arhaus. Anyone would miss this. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Top 585 Comenity Reviews - ConsumerAffairs He is honest and doesn't pressure you to purchase from Arhaus. We had wonderful service and design consultation thanks to Rebecca Scott. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle Not sorry, we made a mistake, but denial that they had ever promised me the chairs. 11 reviews of Arhaus "LOVE THIS STORE. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Some links on Slumber Search are referral links. Heather Jester was our guide and inspiration. These are the most beautiful outdoor chairs not to mention incredibly comfortable! I had almost same bad experience as the folks put one star. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. We bought it received it by UPS in a week and hung it up. I found them to be solidly built. Purchased a gorgeous dining table and chairs as well as a unique coffee table. You know those sales people that just bug? Arhaus in Leawood, KS 66209 - (913) 663-0250 - Chamber of Commerce The pros: Beautiful and interesting selection of coffee tables. Own projects from concepting to delivery of final product. Loved working with Etta and Chris. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. If you don't expect any customer service go to this store. This is total crap. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . The couch bent in the middle and was closer to the floor than the ends. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. I have no issues with the quality of the furniture. Please see our Measuring for Furniture Delivery guidelines. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. they are the one should respect and feel the same way if you really like you furniture you are selling. Not to mention terrible quality. Top 10 Customer Complaints Have About Your Customer Service Our sales associate Massi was extremely helpful and patient with me while I made my decisions. If you placed your order in a store, contact your Design Consultant. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! They then promised late August. Unfortunately, their quality control leaves a lot to be desired. Merchandise in our warehouse cannot be held more than 90 days. Within a couple of months the item began peeling. So far non of it has fixed our issue. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. How to Handle Customer Complaints [10+ Response Examples] - Tidio They promised a discount. Everyone there is incredibly helpful and great to work with too. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. We picked the furniture, then we picked the material. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. He made several recommendations. This issue is going on over a year. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. A review of our Arhaus sectional - Thrifty Decor Chick The pillows are easy to wipe down too. My interior designer Tricia, was amazing to work with. We would definitely buy here ! I want to escalate past the store manager, but they will not provide a contact. Arhaus - Facebook We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. work. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. The customer service is reprehensible. Depending on your pick up location, the processing of this refund can take up to 30 days. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. 68. Without her I do not think I could have ever had done it. You can prob get a $800 sofa on Wayfair thats better quality. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Never got it. 4,200,070 reviews on ConsumerAffairs are verified. 60 days. Thank you to Michael and Kat for helping me select the perfect furniture for my home. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Tracy worked with me and was very pleasant to deal with. . I also got covers for when it snows here in Colorado. We will definitely be repeat customers. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. I have spoken to numerous managers, concierge managers and etc and so far nothing. They should offer free delivery over a certain amount spent. So here I am still not being refunded by a company that has received the returned items. Ordered an expensive coffee table after seeing in store and online. Here I am 3 months later and issue still not resolved. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). I was "disconnected" by phone 3 times. No return emails. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Arhaus Credit Card Login, Payment Options & Customer Service Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. | Read 21-38 Reviews out of 38 Great customer service. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. After finalizing the design the order went in. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. I ordered same table 16 weeks ago, and still no set delivery date! It's for sure my favorite furniture store in San Diego! If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. His product knowledge put us at ease once we decided on our bedroom set. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Awesome ordering process! Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you.