In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. This is a good option for low-value items. Give a full refund The buyer will receive a full refund. You are the seller. See Evidence of successful delivery to the authenticator below. My seller rating on eBay is 100% and I have had an account on eBay since 2009. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Read our most popular questions and answers about handling return requests from your buyers. Carefully check the returned item before giving the refund. Many posts in here from sellers about this. Enter the amount you wish to offer the buyer. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Whether you need to accept the return depends on their reason for opening the return. I feel that I am being totally screwed. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). 04-18-2022 As a no returns seller, I still get the option to accept a SNAD. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. I recently asked eBay this exact same question. This is all true, but only for items that are REALLY Not As Described. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. You probably won't win, but if you don't call, the chance of you winning is ZERO. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Buyer takes blurry 1990s cell phone photo and returns a different item. Extremely frustrating. Your reply explains just the opposite. If an item is returned used or damaged, it may be appropriate to give a partial refund. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Tip They also state that they cant guarantee the condition of the item being returned. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Go to your preferred carrier's website and purchase a label. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. We've outlined yourresponse options below. The seller is required to respond and honor their returns policy. and both eBay and Paypal would still side with them. Tip If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. The seller responds to the buyer's request. This is a good option for low-value items. Attach the label from your desktop or mobile device. For example, you may have opted to automatically accept return requests. It may only be used to recoup losses when an item is returned used or damaged. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. Its out of their hands at this point as the buyer filed the PayPal claim. Yes I understand how a snad works. Annoying isnt it. As you may already know or will find out after watching this video that it simply doesnt matter. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Tip Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Ebay has a 30 day money back guarantee that is available on most all items sold here. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. I.E. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . See our Partial refund guidelines for more details. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. 04-18-2022 Tip Well which one is it? If I accept it, I can still require a return of the item & always do. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. To maintain that trust, we expect all members to treat each other with respect. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I denied the request, now Im pretty much waiting for negative feedback :(. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. This can be useful when the buyer isn't completely satisfied with their purchase. document.write (" So they can make it sound as the 23 days was trying to help you. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. What is defined as damaged, faulty or how it is described can be completely different things to different people. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. '&charset='+document.charset : (document.characterSet ? A few days later I receive a not as described PayPal claim. eBay Money Back Guarantee policy The seller is required to respond and provide either tracking information, delivery updates, or a refund. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. The buyer returned the item used or damaged. It's become so bad that it's the topic of memes and the punchline of jokes. Sellers are required to deliver the item as it was described in the listing. You can see it on the listing if it qualifies. We've outlined your response optionsbelow. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. How is it a benefit? You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Read theSeller protections policyto find out how to qualify to issue partial refunds. You have 3 business days to respond to the request and resolve the buyer's issue. document.write (document.charset ? How to go about returning an item when a seller doesn't accept returns? Buyers can always submit a return request, even if your returns policy says you don't accept returns. Keep in mind that some returns can remain open for up to 35 business days. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. ebay seller doesn t accept returns - austinresearch.co.uk Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Add a message to the buyer explaining why the refund wasn't full. Select your carrier and enter the tracking number. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Return an item for a refund | eBay Extortion is now excusable as long as buyer mails you back anything including a brick. What's the point of no returns? : r/Ebay - reddit eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. var m3_r = Math.floor(Math.random()*99999999999); If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Currency exchange rate applied to refunds. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Buyer's expect returns. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Save the label to your desktop or mobile device. See Partial refund guidelines. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. Shopping Cart Integrations ii. But, yes, you get refunded and get to keep the item as well. '&charset='+document.charset : (document.characterSet ? - edited There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); document.write ('&cb=' + m3_r); You can choose to add a message to the buyer. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. I have an email that I have never seen in my 20 years at eBay. 04-18-2022 If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. This isn't working for me. Big surprise there. This is at the seller's discretion. No support for sellers in these cases. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. See Partial refund guidelines. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. What happens if an eBay seller doesn't accept a return? - Quora If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. You can either: - accept the return and provide the buyer with a return label. In the last two cases the buyer keeps the item and gets refunded. The seller is required to respond and provide a solution to the buyer's issue. 01:39 PM. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Help for buyers and sellers. The seller may exclude original shipping costs from the refund. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Need to report a problem or not sure about the next steps? 2 business days after receiving the returned item. '&charset='+document.characterSet : '')); If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback.