dnata customer service agent interview

The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. M.Roxas Highway Strong support professional with a Bachelor of Business Administration (B.B.A.) Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. "I completed my Engineering degree in 2011 from University of Florida. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. There were a few key takeaways from this experience. Talk to the interviewer about this specific task and what it meant to you. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. We should prepare about our self very well. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Your company is forward-thinking and progressive. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". I interviewed at Dnata (Manchester, England) in Oct 2022. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. United Arab Emirates ", "I greatly appreciate constructive feedback. Free interview details posted anonymously by Dnata interview candidates. It's a better way to conduct such interview method. Briefly share with the interviewer how you stay up to date on current events related to Dnata. I would always choose honesty over lying, any day.". | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. I was also processed for final interview. Think about what bothered you about this person and how you were affected by their behavior. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". Any current certificates and tickets are helpful to bring with you to the interview. I have been in the industry 7+ years. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I was asked what does JSON stand for and got the first two letters (what is this school)? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The most reliable source that I utilize is 'Transport Topics.' Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps I read through the job description for those and am interested in working my way into a role like that with Dnata one day. "For the past four years I have been working with ABC, in the private sector. When factoring in bonuses and additional . You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. The purpose of this page is to help you prepare for your job interview. - collgues de tout type comme par tout. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. I appreciate diversity in the workplace! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. With that said, I can certainly work in an unpredictable environment from time to time. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. Interview questions and answer examples and any other content may be used else where on the site. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. ", "I have many accomplishments of which I am proud. I am self-driven and have no problem taking the initiative to get the job done. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. Questions were about math, eye sight, english Grammer and passages but very tricky. Amongst other general interview questions, I was tested on what do acronyms stand for. - What is your favorite part about working here? Would you mind sharing with me your favorite source for transportation-related news?". The process took 1 week. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Lamentamos pelo inconveniente. ", "If I had to choose, I would rather be a dynamic leader. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. "Workplace health and safety are critical topics to me. You have a few leadership opportunities posted online. I have three years' experience in public transport and four years' experience in private transportation. Dubai Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Have a question or concern? I interviewed at Dnata (Manchester, England) in Oct 2022. Upvote 14. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. This allows us to improve and customize your browsing experience. ", "I am currently making $100,000 per year with two bonus opportunities. You should also mention any health and safety related training you have taken. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. message, please email malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Are there any courses you would recommend I take to round out my experience? Completing pre-boarding checking procedures before passengers and flight board planes. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". Questions were about math, eye sight, english Grammer and passages but very tricky. questo messaggio, invia un'email all'indirizzo If you continue to see this I do understand the importance of it, though. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Discuss your preferences with the interviewer. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. It was tedious work, but I knew the result would be worth the time and effort.". And lastly, do you have internal candidates who are also interviewing for this position?". It felt great to accomplish so much and receive recognition for my dedication. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! If so - be sure to mention those achievements as well! 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Ask me what a JSON or API is and I will tell you exactly what it is. Are there any particular courses you recommend that I take?". Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. P.O Box 522, Vice President Commercial {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . What is top of mind when it comes to filling this role? Privacy Policy Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Are you able to be productive in any environment? Self-motivated individual and strongly believes in teamwork. The next question was what does API stand for, which I gave the answer. I applied through college or university. The process took 4 weeks. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. Amongst other general interview questions, I was tested on what do acronyms stand for. Are you someone who can handle stress on the job? "I have used a variety of team-based messaging applications. Offering ground handling, cargo, travel, and flight catering services in 35. I interviewed at Dnata (Manila, Manila) in Nov 2022. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Simple and easy to understand the process. Take a few minutes to bring your resume to life for the interviewer. We will get enough time to answer the question and no need to be hurry. You can be a motivator and a positive communicator in any situation at work! Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Contact us here. They agreed and implemented my suggestion. . ", "That is a great question, and I appreciate that you consider continued education options for your employees. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. Philippines, {%selectedMarker.primaryContact%} - What is the company's primary goal for this position in the next 12 months? We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. an. Answered April 24, 2018 Answer See 3 answers "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I believe there are always opportunities for leadership - you have to keep your eyes open! focused in Specialized Sales, Merchandising and Marketing Operations. - Is there any reason why you would not hire me? I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". Be sure to include capabilities that will potentially benefit this potential new employer. dnata is one of the worlds largest air services providers. I planned four social events per year, and the turnout was always wonderful. I was asked did I google it? Answer dates might appear two to three weeks before they were published. First you will have an assessment test which is basically you need tackle the time limit. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' I do this to ensure that the more complicated parts of my projects are taken care of right away. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Report. Get More Information About Our Dnata Interview Questions. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. "I am happy to comply with any background check required. Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. Si continas viendo este mensaje, First you will have an assessment test which is basically you need tackle the time limit. Airport Customer Service Interview. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. and Terms of Service apply. pour nous faire part du problme. Wir entschuldigen uns fr die Umstnde. I was asked did I google it? Sorry I couldn't remember the acronym for one! Handles excess luggage and collect excess payment. ", "I try always to create 'what-ifs' because I know that plans change and fail. Si continas recibiendo este mensaje, infrmanos del problema Also, what types of career growth opportunities would follow this position? I see that you have operations management positions open. Research the company online to discover any opportunities for future growth. Help the interviewer to determine which personality type you are by answering this question clearly. ", "I have a balance of experience between public and private transportation. I was asked what does JSON stand for and got the first two letters (what is this school)? Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. United Arab Emirates I have learned a great deal from both public and private work. Learning how to respond when given a performance review or negative feedback is essential. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Job Location: Dubai, United Arab Emirates. los inconvenientes que esto te pueda causar. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. ". "Thank you for asking - I do have a few questions. Close your answer by asking the interviewer if they would like to see you take a particular course. ", "I have been meticulous when paving my career path. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Show that you are proud of yourself and your career accomplishments! Most frequently, I read Pavement Publications. Dubai Be sure to research the kind of environment offered in this position before the interview. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. My experience was great during the interview session. enviando un correo electrnico a {%selectedMarker.streetAddress%} Sorry I couldn't remember the acronym for one! Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. verdade. Assure the interviewer that you see long-term career potential with Dnata. I will always be myself and keep my integrity first. Please enable Cookies and reload the page. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. Read more interview questions at dnata. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". . Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. Our interview questions and answers do not represent any organization, school, or company on our site. Read our Terms of Use for more information. - Is there anything from my background and experience that I can clarify for you? )- Exhale. However, we take things well beyond that initial induction. Ci However, being a dynamic leader can make you a proponent for change in the organization. Often we will leave the tasks that we don't like for last in the act of procrastination. Disculpa "My interest is to have a long-term and successful career within transportation infrastructure. Other online job site8 %. We are proud that our reputation attracts talented and motivated people. United Arab Emirates, Corporate Communications Some of my favorite recent projects have included X, Y, and Z. I submitted my application through email. ", "Yes, I have been asked to lie on the job before. - Is this a replacement search or a newly created role? Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. ", "I find myself getting along with most people at work. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. ", "I would say that I have a demanding task or project, nearly every day. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs If you want to ace your upcoming interview, practice with our topical-based interview question sets. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 3 days. Last year I was given the opportunity to take a course in A and another in B. enva un correo electrnico a I refused to lie, and we stayed late. We do this by creating interview questions that we think you might be asked. I am looking for a competitive salary in my next position. First, we get everyone off to a common start. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. - How long has this role been vacant? That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. - What do you see as the biggest change in this industry over the past 3 years? First you will have an assessment test which is basically you need tackle the time limit. It shows that I can take the lead on a project without having my hand held.". Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. "I am always interested in learning more about this industry and the changes that are taking place. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Perhaps they have multiple departments or locations. You cannot change others, but there is always the option to upgrade yourself! United Arab Emirates Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail "I feel that it is a vital approach to create alternative scenarios in all situations. I am happy to comply with any checks that you need to conduct.". Be prepared with specific examples from a recent news story or client reviews. My example of performance improvement was what they needed to make some changes. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Here are some sample questions: - When would you like to have this position filled? Even if you're not leading a team, you can still demonstrate the qualities of a leader! The next question was what does API stand for, which I gave the answer. There are many options for communication software and messaging applications. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. Nous sommes dsols pour la gne occasionne. Dubai We are sorry for the inconvenience. "The bulk of my industry related education has been on the job training. We should prepare about our self very well. Interviews for Top Jobs at Dnata. Languages:{%selectedMarker.languages%} I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. Share with the interviewer which skills you value the most. "I prefer working in a more predictable environment because I can be more effective in my tasks. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Ethical dilemmas in the workplace will come up from time to time. In one instance, I had a new coworker who was having some troubles fitting in. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. 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dnata customer service agent interview 2023