Thanks for the replies. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. This is Thors final offer as it has been stated multiple times. I guess that is the million-dollar question. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Save. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. The owner listed is **************************. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. My Thor dash radio is also powered by the house battery. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Read full answer We have made attempts to contact the customer regarding finding a service center and facilitating repairs. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Couch framing falling apart from 1in screws being used. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. JavaScript is disabled. Our motorhome has been in the shop at la mesa for 71/2 months. We bought it new in 2018. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. 26 gallon black water tank and 31 gallon grey water tank. The best of Class A amenities and more power than a Class B. Worked with ******************* until **** when he moved to a new position. I have hundreds of emails relating to our continued attempts to get these issues resolved. Wondering if the converter is shot. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Checked every fuse I could find. Complaints for Thor Motor Coach - Better Business Bureau Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. 1. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Based on the pictures provided to us, there is no repair to be made. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. The elements cause the roof to expand and retract. drivers window was installed bad. from Thor Motor Coach. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Thor Motor Coach Fuses and Breakers Reset and Replacement We have spent countless dollars and hours as well as travel time in dealing with this. AMAZON LINK:. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. ** Day 2 we tried using the microwave again. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Please see us for a complete list of features and available options! Plus tax, title and license. 40,000 miles. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Ill keep taking all suggestions and look a while longer. Save your favorite RVs as you browse. After getting back both radios not working. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. CD Player. We have only Put 2400 miles on since we bought it. I was given a few numbers of service centers and I had to contact them. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. State: Arkansas. Brand: Thor Motor Coach. Posted January 8, 2016. After ******* ***** had our coach for almost a year. Both radios are powered from a 15 amp fuse located in the power center under the bed. For a better experience, please enable JavaScript in your browser before proceeding. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Why not the flooring costs? Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Contact Us. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Learn More Class B As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Nobody will build them better. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Thor Motor Coach's stands behind it's previous response, copied below. . Yes. I think that is the Thor way. New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C Standard and optional features listed on units may or may not reflect actual in-stock unit. Thurmont, MD. Need advise, had a shop replace house battery and repair inverter. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A Call 248-662-9910 or fill out the contact form to learn more. **** had no issues resolving many of the other problems with our coach. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Based on what was submitted to Thor, we see no warranty concern. Any price listed excludes sales tax, registration tags, and delivery fees. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Built-In Skylight. I need my brand new RV fixed, and Thor has an obligation to fix it! New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 It is the original claim. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Thor Industries Owner's Forum - iRV2 Forums Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This has gone on for far too long. Thanks for the replies. Leaves one to wonder if it was ****'s plan all along to run out the clock. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Both electrical circuits must be energized for either radio to work. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Jumping through hoops. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Don't go searching for zebras just yet. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! The $1,000.00 bid they accepted. Thor Motor Coach - YouTube This coach is over 6 years old. Thor A.C.E. Class A Motorhome - Thor Motor Coach Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Want to make us an offer on the {product}? From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. According to the call notes several of his concerns were discussed and further explained. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. There authorized service center is telling me not to get roof patch but replaced. Can you tell me a little more on. Brand: Thor Motor Coach. We have taken the coach all over ***** and **** trying to get the issues resolved. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Thank you. And one, Don't Miss Paradise Oaks RV Resort In Florida. 3. We are so very happy with the coach we purchased! 2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook