DE Has anyone experienced anything similar? Violation thereof is grounds for revocation, seizure or cancellation without refund. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Privacy Policy. Allianz | Event ticket protection - Allianz Partners US There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. So please be as cautious as possible when going through AXS. Terms, conditions, and exclusions apply. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. OH MY FUCKING GOD! Coronavirus: Ticket refunds won't happen for many postponed concerts Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Please visit our help page or contact customer support for assistance. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Thank you for taking the time to let the people know. AXS | Reviews | Better Business Bureau Profile By Insurance Site July 2, 2022 July 2, 2022. can reveal. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Feb 17. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. The documented police or fire brigade report. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Our helpline number is 1-888-929-7849. Below are some pointers we hope you'll find useful! I tried to buy insurance after the fact but . ', Beware of this fake Disney+ phishing email. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Click here. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Klicka hr fr att kontakta oss. a doctor's note for the illness causing your symptoms. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. How do I file a claim and get a refund if I have ticket insurance? Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. I went on live chat to sort out getting refunds for postponed tickets. Do you have the required supporting evidence as described above? To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Do Not Buy Ticket Insurance From Ticketmaster/Allianz TicketPlan cannot be held responsible if incorrect banking details are provided. Problem is I cant attend the event anymore :( so I cant get a refund. Official Tickets and Your Source for Live Entertainment | AXS.com Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Create an account to follow your favorite communities and start taking part in conversations. (United States) SOLD TICKETS VIA AXS MoneySavingExpert Forum Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. AXS Tickets Reviews 2023 | JustUseApp Reviews WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. and now it says "refund pending". We act on behalf of a seller (our Client) when selling Primary tickets. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the I've gotten my money back from allianz with just a letter from my work saying I had to work that day. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. But with Event Ticket Protector, they won't need to worry. All ticket prices for events that occur in the United States are stated in U.S. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. AXS.com Purchase Agreement We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Date on which medical attention was first sought for illness/injury? IP: 161.35.97.149 We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. If I have Allianz ticket insurance and miss an event, can I get a refund? Holder must possess a ticket to enter the property or venue listed on the ticket. (The reference number will be emailed to you immediately following submission of the online form). The truth is that paying for insurance to guard against this is a waste of money. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Can I cancel or refund my tickets? - AXS Help Center Uber Insurance Card Or Enrollment Form - All Insurance FAQ I bought tickets for an event, but it has been - Ticketmaster Official Tickets and Your Source for Live Entertainment | AXS.com Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Plans can . tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. a very friendly member of staff :) Date of experience: 16 February 2023. The partial refund was completed early August 2020. We have made changes to our Privacy Policy. However, it is not clear if this would cover government advice. Please make sure to review the terms and conditions that you will find on these third-party sites. Are you looking for comprehensive cover for Covid cancellations? By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Usaa Insurance Binder Request - All Insurance FAQ For more information, please see our The availability of tickets is subject to change. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Let us know what you were doing when this page came up, plus your IP and request ID Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. If the event is rescheduled, we'll advise what options are available to you. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Your ability and/or right to transfer or resell tickets may vary. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Then be careful what insurance you pay for. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. 1999-2023 PayPal, Inc. All rights reserved. Press J to jump to the feed. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! AXS.com Reviews | Read Customer Service Reviews of axs.co.uk - Trustpilot AXS | Complaints | Better Business Bureau Profile We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Testimonials By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Exceeding these limits may result in cancellation of orders without notice. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Ticket Insurance - AXS Help Center I can't go to a concert anymore, any tips to ensure i get my money back? Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Because almost every single time I go through them, its a battle to obtain my ticket. x, Hello! Dollars. So I decided to treat myself and girlfriend to VIP tickets. How do I cancel Event Ticket Protector Insurance? - Ticketmaster AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. A scan or clear photograph sent by email is acceptable. If you are purchasing a resale ticket (i.e. You are viewing the PayPal Community Archives. You are solely responsible for making a purchase, based on the information provided on our Service. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. T&Cs may apply.'. We need you to provide specific evidence of illness or injury for the ticket holder affected. Besk vr hjlpsida fr mer hjlp och support. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. They lure you into buying the insurance but little did I know that a refund will be issued . Any restrictions on transfer or resale will be communicated to you (e.g. They will pursue AXS who in turn, will keep your money. Kia was extremely helpful, efficient and patient with all my questions. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. This tracks your activity using third party cookies. If I have Allianz ticket insurance and miss an event, can I get a refund? We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. PROPER CONDUCT. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. We will require vehicle recovery service confirmation and receipts. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name.