My query is about the 14-day grace period for the first offence. During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. Reduced to 35.00 if paid in 14 days. I have only just remembered that I didnt pay for a double crossing 19 days ago. And now Im getting penalty straight away? PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. If you appeal within 14 days of receiving the fine and your challenge is rejected, you may only have to pay 50% of the fine. This led me to the conclusion, that I needed to pay a charge for using the crossing. I didnt even know about those charges as it was my first trip around London. This system stinks of corruption and tricks to get your money. I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. I have just realised today that I forgot to pay for the crossing of 5 yesterday. So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. These figures dont appear to have been released since. If you forget to pay for round trip crossings made on the same day should it count as first offence all together? Trademark No: UK00003340161. The company that runs the crossing are just a bunch of con-artists. My son used the Dartford Tunnel a few weeks ago. Im in a similar position. but it really was not my fault that I received the notification so in late. (the registered keeper) by mail. Since this is a huge money, I think some good solicitors can do something. Is this a tax on the english again. Curious Myths of the Middle Ages by Sabine Baring-Gould - Complete text My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. Then they ask for 37.50. Poor signage , if any , I certainly didnt notice any, and poor information about changes. Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Your email address will not be published. In the first month alone, potential fines amounted to 21 million. Phone them on their number 0300 3000120 and pay the original fee. Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. Can I pay the toll charge when I get home (Sunday 19th July). MoneyNerd Limiteds FCA Firm Reference Number is: 978681, You can check these details onhttps://register.fca.org.uk/s/. In short, I would relax and enjoy the fruits of your shopping trip. Was the minion not happy about my complaint? Britain wake up to reality! a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. Until the 31st of March 2016!!! Hi, In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). ALPHA I have recorded the voice stating that the payment has been taken for the outstanding crossings. i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this? How to pay penalty without any letter to do? Remember to set it when you book your parking with APH.com, 1. If I hadnt read this this page I would never have known about the 14 days grace You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Youre not alone if you paid the London Congestion Charge by mistake. but typed in car reg as a o not a 0, now have to pay 107. Can somebody help ? I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. I already did the same 6 months ago, but because that was the first time I was given the 14 days to pay the original price, without penalty. If you treat people like this and do you expect them to treat others!! Weve had a similar notice for a first offence. A charge certificate will be issued if payment is not made within 28 days. They also damaged the vehicle. I called customer service and they have no record of my crossing on Monday!! Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. I was driving there first time and until now Ive had no clue about any payment requirements. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. Hopefully matter is now closed. I had no idea. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. I was totally flabbergasted to see my charge. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Advised them i had already done this and sent proff of payment made on the 8th of Feb. hi! Having now read up on line it seems would shouldnt have been so honest and hasty in paying. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. Also people should be able to pay by post after the crossing made. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. How do i deal with this situation? I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. What can I do ? From my experience to date: For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. Parking charges: how to challenge and beat unfair parking fines I was aware of London congestion zone but not Dartford crossing. Hope to be keeping you up to date on the current practice if they have. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. We either forget to pay and they do not send a reminder, or we pay only to find that we should have paid twice, once for one way and once for the other. In many circumstances, parking tickets are not enforceable. So why not an automated invoice via email, which will cost them pennies to set up. That said, dont ignore it because you could end up before a magistrate. Their telephone number is 0300 300 0120. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. Do you think I would win an appeal? Stress is a major downer on your immune system, take care of yourself. Yet another part of UK democracy where they will take your money as quickly as they can and with penalty clauses but, give it back? Hi Well I doubt youll get the 14-day grace period again, but paying asap might be enough to confuse what sounds like a creaking and groaning penalty system! My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. I am not in the habit of paying the Government a bonus!!!!!! Dont trust HMG Agencies? You will receive it in Word and PDF formats. Have a good visit. Used crossing on Sat 27th Feb & again Sun 28th Feb. They make it difficult so that most of us just give up and pay the money. Hello you should contact the Highways Agency and ask how to appeal a ticket. Plus, it provides information on the time and date of the crossing. My bank statement shows that I did pay. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Its never fun when you get any penalty charge, but knowing what to do could save you a ton of money. Note, things do change and sometimes we do miss things (were only human! This is the first time I forgot to pay. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. Hi, I had exactly the same experience about 2 days ago.. If you send in your Dart Charge PCN challenge by the 14th day, your PCN will be set on hold at 35, in . I am from Germany. Paid Dart charge late and first notice of a fine is 105! Help The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Then switch back to manual top-off and again fill out all my new creditcard data to deposit the money. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. This was the first time I have used the bridge with the new payment system. rather than fined. Disabled badge holders are exempt from the Dartford Crossing charge. There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? How to successfully appeal a parking ticket with free template letter This option lets you pay for pay for individual crossings up to 12 months in advance. Our car is congestion charge exempt but I see no evidence on the gov.uk website that its exempt from Dart Charge. Open your iPhones reminders app it is standard on the handset2. As somebody else has commented, the whole system seems designed to trick you into having to pay an extortionate charge. i then used it on the 8th of Feb 2015. We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. about my passing through there on 25 Sept 2015. Does anyone have any similar experience of this ? If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. Penalty for failing to do so is up to 1,000. Youll find information on how to appeal to the adjudicator in the rejection letter. There is no way to alter the amount so if it asked for 3 I could not have just paid 2.50. Put your PCN number and vehicle reg in on the next page etc. Hi Lucy, I am sorry to hear about your experience at the Dartford Crossing you certainly arent alone. Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. Ive already paid and I own that I will keep your receipt because I do not trust. The person I spoke to said that I can pay at the same price return 5 pounds. Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. I used the Dartford crossing on 09/08/15 at 1858 totally unaware there was a charge for doing so. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! But its separate from any Dartford Crossing-related matter. Exactly what has happened to me, I have appealed attaching all the payment slips/ receipts/ emails. NOT a happy bunny! You can then do the same for your home address to cover the homeward trip. They told me this is often the case . :( Thank you. East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, Bristol Airport Drop-off & Pick Up Charges, Stansted Airport Drop-off & Pick up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. Any advice on what to do would be appreciated, thank you. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. Is it possible that someone else has used the car at the crossing? This is 16 months after I crossed the bridge. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Its a lease car, so Ive never heard a thing since from either them, or the lease company Completely unaware, Call 0300 123 1059, and explain your situation to them and theyll send you some appeal forms, I just hope theyre successful, How this can be a fair, or cost-effective process is beyond me having never had som much as a parking ticket in my life, taking me to court for paying a 2.50 a day late is ludicrous. If you don't want to complain online, you can do it by phone or letter.