Please email us at resolution@lucyinthesky.email so we can assist you further. -Kate. This is the one Sky contact number constantly referred to as being dedicated to customer service. -Kate. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. We're sorry to hear that you had issues with your order. CASANDRA M. was extremely helpful in seconds. Hi Jay, This is the only time I ever have ordered something online when the seller would only give store credit. This has been quite frustrating. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We do try and post a disclaimer that this does happen with sequin styles. The complete opposite of lawyer James, Nathan is carefree and fun. Verification can help ensure real people write reviews about real companies. Phone Email. Account and billing. We're sorry to hear about your issues with our return policy. Unfortunately after an order has shipped with USPS we cannot update a shipping address. This will be automatically applied to your account attached to the email address used for the order. The dresses didn't look anything like the photos. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. I've made several purchases on different occasions from this store and nearly all of which came with problems. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Is Sky Internet down? Broadband issues and outages explained Seven things you didn't know about "Lucy in the Sky with Diamonds" As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Beyond disappointed. Contact Us. Why would I need store credit when I already purchased the 3rd dress. -Kate. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. HELP & SUPPORT. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Lucy In The Sky Reviews, Complaints, Customer Service I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. BROADBAND. -Kate. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. I ordered a size larger and they still didn't fit. 90015 Do you agree with Lucy in the Sky's 4-star rating? We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Please read the email in full, there may be pertinent details which may have been missed. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Share. Lucky in the Sky has good web ratings overall. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. If the issue persists, we would suggest to follow up with your bank. She responded quickly and answered all my questions. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Review. Alternatively, you can attempt to place the order with a different card or try again later. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Contact Sky | Fastest, No Wait Time - GetHuman Contacts: Adam Russell Adam.Russell@FHFA.gov Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. I loved 1/2 dresses I bought. What is the Lucy in the Sky Return Policy? Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. We'd love to make sure we make this right and find a resolution. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I messed up my address and they were quick to help and fix my mistake. I had talked to 2 other reps there and they did not help AT ALL! These linked sites have separate and independent privacy policies. Please let us know if we can help any further. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Be careful of ordering something for a particular occasion. Then, the item never ships. Gucci belt men Marmont . This document governs your relationship with www.lucyinthesky.com (Website). Please read the product description of each item carefully before purchasing. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Please email us at resolution@lucyinthesky.email if anything else. Customer service is awful. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Please email us at resolution@lucyinthesky.email if anything else. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Terrible return policy. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you are in between sizes, we would generally suggest to order a size up. Her mom (Gene's mother's sister) has moved to France. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, The dress did not fit correctly and they will only give you credit no refund. 1200 Wall Street, Floor 2 Hi Kim, But Sarah S got my exchange going and it will make it in time! She answered all the questions we had quickly and gave good advice. Late for the sky customer service - eayfli.webdesignsolution.info CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? tablet. Do you agree with Lucy in the Sky's 4-star rating? For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Here are 8 tips for writing great reviews. Images copyright 2023 Lucy in the sky inc. All rights reserved. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. The prices they charge is not right. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. We're sorry to hear that you had issues with your orders. These used to work but not sure if they are still valid numbers. Hi Chloe, Thanks for your feedback. Contact Us - Sky Cable Lucy in the Sky - Home | Facebook I did the Level 2 Customer Service Practitioner course. We're so sorry to hear that you have not received your refund yet. "lucy in the sky. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! For my troubles, I've been offered a $25 store credit. Lucy in the Sky - Rotten Tomatoes - Movie Trailers | Reviews - Rotten All orders ship out of Los Angeles, we design all of our styles in-house. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Orders and upgrades. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Hi Lily, Hi Bethany, All international orders are shipped with DHL International Packet Plus. Followed up shortly after the purchase to make sure everything was ok. All orders are subject to availability and confirmation of the order price. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. We have a range of ways to get in touch for new and existing customers. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. In November 2022, I ordered for dresses from Lucy in the Sky. If you need help please email us at resolution@lucyinthesky.email if anything else. It makes total sense why they only give you store credit, or else they'd be out of business! Store credit took weeks. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Their trendy collections are always changing and they offer many sales. . Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com You can email us at resolution@lucyinthesky.email so we can further assist you. Sky Support Email. Ordered a dress for my daughter homecoming and it NEVER came. Hi Elena, Thanks for your feedback. Daughter bought a dress for homecoming from this site. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Absolutely terrible customer service. Shipping was supposed to be 5 business days. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. You can activate your new camera, view your photos, manage and monitor. I have twice ordered from this website (years apart) and both times my items were not sent out. Lucy In The Sky consumer reviews, complaints, customer service. Why just give your money to a site without the opportunity to try and return an item? Besides that, the customer review rating on Better Business Bureau is 2.8-stars. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. All orders are subject to availability and confirmation of the order price. Pepper's Lonely Hearts Club Band. I reached out to customer service numerous times and have not had a response. Guess I'll be donating clothes to charity. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. We'd love to find a resolution due to this issue. I'm so frustrated because they don't have a phone number. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Please let us know if we can help any further. The cost of foreign products and services may fluctuate. Totally disappointed! We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Search Full List of Executives. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Lucy In The Sky. Lucy in the sky did not inform me back in November, that the dress was not in stock. This is a generic card error - this means that your bank is rejecting the transaction at this time. Is Tata Sky service free? Caveat emptor. CABLE TV. Customer Service number - O2 Community I have never been able to complete a return that quickly. How did we do? Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. We're so sorry to hear about the order. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Horrible return policy. Well look into the stated issue and will work out a way to resolve the situation asap! I HAVE NOT RECEIVED MY ORDER. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. 2023 Trustpilot, Inc. All rights reserved. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Hi Hailey, LUCY IN THE SKY IS OUR GO TO! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We do specifically outline the estimated delivery time on each individual product page once a size is selected. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Please let us know if we can help any further. Sky Contact Number and helpline for Broadband and TV - Selectra Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I use the chat feature and they told me that the dresses would arrive within the next three weeks. FHFA Announces Targeted Increases to Enterprise Pricing Framework Please note that business days do not include weekends or public holidays. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Is Lucy In The Sky Legit & Ethical? Is It Really Trustworthy? (2022) UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . We're so glad that our customer service team was able to assist you. . They weren't rude per se, but they were deeply unhelpful. As soon as you place the order, it is processing on our end. We have Live Chat and Email available for any questions or concerns. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. - Check in with your local post office, as packages are often held there for pick up. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) -Kate. would it arrive by october 26th? . Help and support; Contact BT; Back. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Lucy In The Sky Dress Store Review- Is It A Scam or Legit? - iReviews i am from spain. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Really bad. Lyst Authenticcom meets visitor expectations and captures their -Kate, Lucy in the Sky is an absolutely horrible company. You should check this page from time to time to ensure that you are happy with any changes. Lucy has a story. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Lucy in the Sky with Diamonds - Wikipedia Closed now : See all hours. They are absolutely, THE VERY BEST!!!! Customer service contacts and company information. We would love to help assist you with this issue. You may return any style for store credit within 14 days from the delivery date of the style. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). -Kate. I placed an order and was waiting for more than a month. -Kate. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. We would suggest to double check your card details. -Kate, it was my first time ordering from Lucy in the sky. I feel tricked and pissed off. . We're sorry to hear about the order being delayed. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Our regular return policy applies to all orders made through AfterPay. They do not have number to call. Try the following: 0800 587 4005. -Kate. If it was possible to give negative stars I absolutely would. I am doubtful now the dress will come in time (or ever) for my event. The reps copy and paste generic statements to your emails and don't actually solve any issues. In the end the skirt fit very snug and my booty looks great in it. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. These companies are a dime a dozen, you can 100% find another that actually values customer service. -Kate. If you're reaching out to us regarding an order, please have your Order ID in your message. Thanks for your feedback. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Sharing is caring! Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. 03337591728. where you can enter your landline number to check the service. Hi Grace, Thanks for your feedback. Date of experience: 04 February 2023. We do not save your payment method details on our website. Ordered my daughter a winter formal dress. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. The dress we purchased did not fit at all like the photo depicted on the site. I had a few concerns about my order and my online team member Danielle M. was very helpful. For international customers, return postage is the responsibility of the recipient. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We're so sorry to hear that your order was delayed. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Article created 4 years ago. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky O2 do tend to change them occasionally if they become oversubscribed. 0818 719 819. For further information, please visithttps://help.afterpay.com/hc/en-au/. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Our small is generally the equivalent of a US Size 2. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Contact Centre & Operations Archives - sky If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? We're sorry to hear about the sequin issues on the dress. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Lucy in the Sky Reviews, Complaints, Ratings I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Unfortunately, we are not selling our styles to other retailers at this time.